Privacy Policy

Last updated: February 21, 2026

1. Introduction

FirstCross ("we," "our," or "us") operates a broker-free rental marketplace platform that connects verified working professionals with genuine property owners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, and related services (collectively, the "Platform").

By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use the Platform.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Registration: When you create an account, we collect your mobile phone number for OTP-based verification and authentication.
  • Profile Information: Depending on your role (renter or owner), we may collect your name and basic profile details.
  • Property Listings (Owners): If you are a property owner, we collect property details including address, rent amount, deposit, amenities, property type, size, availability date, tenant preferences, and photographs.
  • Flag Reports: If you report a listing, we collect the reason and details you provide in the flag submission.

2.2 Corporate Email Verification (Renters)

To verify that renters are genuine working professionals, we require corporate email verification. It is important to understand our privacy-first approach to this process:

  • Your corporate email address is used solely for verification purposes via a one-time OTP.
  • We do NOT store your corporate email address in our database.
  • We only retain your company name and email domain (e.g., "Acme Corp" and "acmecorp.com") to display your verified employer to property owners.

2.3 Information Collected Automatically

  • Usage Data: Pages visited, features used, search filters applied, connection requests sent or received, and interaction patterns.
  • Device Information: Device type, operating system, browser type, screen resolution, and unique device identifiers.
  • Log Data: IP address, access timestamps, referring URLs, and error logs.
  • Location Data: Approximate location based on IP address for providing location-relevant property listings.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Account Management: To create, maintain, and authenticate your account via phone number verification.
  • Verification: To verify renter identity through corporate email authentication.
  • Platform Operations: To facilitate property listings, search and discovery, connection requests, and direct owner-renter communication.
  • Trust and Safety: To process flag reports, investigate suspected broker activity, enforce account suspensions, and maintain a broker-free environment.
  • Communication: To send notifications about connection requests, flag outcomes, account status changes, and important platform updates.
  • Analytics: To provide owners with listing analytics (views, connection requests) and to improve Platform performance.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

4.1 Between Users

  • Renter to Owner: When a renter sends a connection request, the owner can see the renter's name and verified company name. No contact details are shared.
  • Owner to Renter: Property listing details (address, photos, amenities, rent) are visible to all verified renters. The owner's phone number is shared only after accepting a connection request.
  • Mutual Connection: Contact details are exchanged only after mutual connection acceptance. Once connected, communication occurs directly between parties outside the Platform.

4.2 With Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share information with:

  • Service Providers: Third-party vendors who assist with hosting, analytics, OTP delivery, email verification, and other operational services, bound by confidentiality agreements.
  • Legal Requirements: When required by law, court order, or government regulation, or to protect the rights, safety, or property of FirstCross, our users, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with prior notice.

5. Data Retention

  • Account Data: Retained for as long as your account is active. Upon account deletion, personal data is removed within 30 days, except where retention is required by law.
  • Corporate Email: Not retained. Only company name and domain are stored.
  • Property Listings: Active listings are retained until marked as "Rented" or deleted by the owner. Inactive listings may be archived after extended periods of inactivity.
  • Flag and Moderation Records: Retained for 2 years for platform integrity and appeals purposes.
  • Usage and Log Data: Retained for up to 12 months for analytics and security purposes.

6. Data Security

We implement industry-standard security measures to protect your personal information:

  • Encryption of sensitive data in transit (TLS/SSL) and at rest.
  • Regular security audits and vulnerability assessments.
  • Access controls limiting employee access to personal data on a need-to-know basis.
  • Secure OTP-based authentication for account access.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate personal information through your account settings.
  • Deletion: Request deletion of your account and associated personal data, subject to legal retention requirements.
  • Profile Visibility: Control your profile visibility settings to manage what information is shown to other users.
  • Notifications: Manage your notification preferences for connection requests, platform updates, and promotional communications.
  • Data Portability: Request your data in a machine-readable format.

To exercise any of these rights, please contact us at admin@firstcross.in.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your session and authentication state.
  • Remember your search preferences and filters.
  • Analyze Platform usage and performance.
  • Improve user experience and Platform functionality.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain Platform features.

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on the Platform with a revised "Last updated" date. Your continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: